新手上路

- 积分
- 16
- 威望
- 0
- 金钱
- 16
- 注册时间
- 2023-9-22
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Job Description and Responsibilities8 b+ p' N# v" I& Y3 i0 S" b/ ?
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Hotel Operations Management: Assisting the General Manager in formulating and implementing the hotel's operational strategies and goals. Overseeing and guiding the daily operations of various departments to ensure smooth hotel operations.
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$ x7 {7 O2 N/ T" l7 @* W) n. ?Department Coordination and Management: Coordinating cooperation among different departments, ensuring collaboration and improving work efficiency. Supervising and directing department heads to execute work according to established standards and service quality." i/ y: i- e+ D7 Y# F
. K5 L9 a8 O/ |4 ^- c; OCustomer Relationship Management: Establishing and maintaining good cooperative relationships with important hotel clients. Handling customer complaints and issues, taking appropriate measures to resolve them. Ensuring customer satisfaction and striving for repeat business.# H0 U7 I B, ?: ?9 U7 c
' R6 S* h" z3 T& X; `Hotel Budget and Financial Management: Participating in the formulation of the hotel's budget plans. Monitoring and controlling the hotel's expense expenditures. Ensuring the achievement of financial goals and providing relevant financial reports.
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Employee Training and Development: Responsible for the recruitment, training, and development plans of employees. Ensuring that employees have the necessary skills and knowledge, and improving their performance and career development.$ D6 a3 H4 l- E1 t; d6 L6 ?" d
+ x( @& V4 a( ]$ A' ]5 sHotel Marketing and Promotion: Participating in the formulation of the hotel's marketing and promotional strategies. Driving hotel brand promotion and marketing activities to enhance the hotel's reputation and market share.' {, ]2 P" `& N, _; I
9 [1 T! N, W" zCrisis Management: Responsible for developing and implementing emergency plans. Dealing with emergencies or urgent situations to ensure the safety of hotel employees and guests.2 d5 Q* H0 j. F: Q& ?" @0 D
" P3 _2 t5 g* C: aIn summary, the Hotel Executive Assistant Manager plays a crucial role in hotel operations, requiring excellent management and leadership skills to ensure efficient hotel operations, provide exceptional customer service, and achieve long-term development goals for the hotel.5 f$ F: r Q% N! x+ m X2 x/ e! B) E
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